Gift Wrapping Paper

FAQ

Frequently Asked Questions:

 

How do I purchase products online?

For an optimal shopping experience, we recommend that you use one of the following browsers: Microsoft Internet Explorer 8.0 or above, Firefox, Safari, or Google Chrome.

1. On our Shop tab, you will find a list of product categories, such as Wrapping Paper or Ribbons & Bows. Click on the image to narrow down your search. Once you arrive on the product listings, you can view the product details by selecting the product.

2. When you find an item/s you would like to purchase, enter the quantity and "Add to cart". At any time, you can view your shopping cart or checkout your items by clicking on the "Shopping cart" link at the top.

3. Follow the instructions to complete your order. Once your order is processed, you will receive a confirmation email with your order number. Please retain this for your records.


Do you provide volume discounts?

Yes, we do. Please contact our sales team email at or by phone at +61 3 9541 0500.


Are product photos accurate?

We strive to provide accurate photos of our products. Slight colour variations may occur due to limitations of digital image quality and screen settings.


How long does it take for my shipment to arrive?

See our page Postage & Payments for information.


How do you calculate shipping?

Shipping is calculated based on the weight of your order. 


We provide free shipping:

within Australia on orders valued at $165 AUD and over.

See Postage & Payments for details.


How do I apply Free Shipping to my order?

The free shipping option will appear once your cart meets the free shipping minimum order. 


Do you accept international orders?

Yes, we ship to almost anywhere in the world. Simply email us at sales@giftwrappingpaper.com.au with your orders. For further information see below “Can I order using other methods”


Is it safe to use my credit card online?

Yes. All online payments are made via PayPal which is a simple  and secure way to make payments. If you have questions or concerns, don't hesitate to contact us. See our Privacy Disclaimer for more information. 


What payment methods may I use?

Paypal is accepted on our online store.


Can I order using other methods?

Yes, ordering online is the quickest and easiest but you may also order using the following methods:

Phone: +61 3 9541 0500

Monday to Friday from 9:00 am to 5:00 pm AEST.

When ordering by phone, please have ready your credit card information and stock numbers for the items you wish to order.


What is your exchange and returns policy?

If you are not fully satisfied with your purchase, you may return it to us in new condition and in its original packaging within 14 days for a product exchange or credit note of the purchase price. For detailed instructions, please refer to Exchange & Returns.


What is your privacy policy?

We are dedicated to protect your privacy. We may collect data about our customers online to better improve the online experience. We do not sell or trade your personal information. For more details, please refer to our Privacy Disclaimer.


How can I contact you?

Questions and suggestions are welcomed. Please see below for ways to contact us. Note that we are unable to respond to media inquiries or soliciting.

Online:  Use the contact form

By phone:   +61 3 9541 0500

By mail:  sales@Giftwrappingpaper.com.au

121 Rayhur Street

Clayton South, Victoria

Australia 3169

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